Refurbly Support
Support & Warranty Help
Need help with an order, a product issue or a warranty request? Start here and we’ll guide you to the right next step.
How can we help?
Choose the support path that matches your issue
Starting with the right support type helps us review your request faster.
Simple process
What happens after you contact us
01Send your detailsProvide your order number, product information and a clear description of the issue.
02We review the requestOur team checks the order and may ask for troubleshooting details, photos or video where useful.
03Next-step instructionsWe will advise the appropriate next step based on the product, issue and applicable support or warranty terms.
04ResolutionWhere a claim is accepted, the available remedy will be handled in accordance with the applicable warranty terms and consumer law.
Warranty guidance
Know what to have ready
Your product page or order documentation is the source of truth for the warranty attached to your purchase. For eligible warranty requests, having the information below ready helps us assess the issue faster.
- Refurbly order number
- Product name and SKU, where available
- A clear description of the fault or issue
- Any troubleshooting already completed
- Photos or video if requested by our support team
Important
This page explains the support process. It does not replace the warranty terms applicable to your purchase or any rights you may have under New Zealand consumer law.
Contact support
Start a support request
Complete the form below. Please use the email address linked to your order where possible.
Frequently asked questions
Support before and after purchase
How do I start a warranty claim?
Use the support form on this page and choose Warranty claim. Include your order number, product details and a clear description of the issue.
Do I need to return the product immediately?
No. Please contact Refurbly first. Our team may ask you to complete troubleshooting or provide additional information before a return is arranged.
Where can I find the warranty for my product?
Check the product page and your order documentation. Warranty coverage can depend on the product and condition, so those records are the appropriate reference for your purchase.
Can Refurbly help with delivery questions?
Yes. Choose Order & delivery help in the form and include your order number and any tracking information you already have.
What should I do if a product is not working correctly?
Choose Technical support or Return or product issue. Describe the symptoms and any troubleshooting already completed so our team can assess the next step efficiently.