Privacy Policy

Effective Date: 12 July 2026

Refurbly respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit, communicate with us or make a purchase through www.refurbly.nz.

This Privacy Policy has been prepared in accordance with the New Zealand Privacy Act 2020 and applies to customers, visitors, suppliers, business contacts and users of Refurbly's website, products and services.

1. Personal Information We Collect

We may collect personal information including:

• Your full name
• Company or organisation name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login details
• Order and transaction history
• Product preferences and shopping activity
• Payment and billing information
• IP address
• Browser type
• Device information
• Website usage and navigation information
• Communications with our customer support team
• Return, refund, repair and warranty information
• Product serial numbers and device details
• Information submitted through forms, surveys, reviews or promotions

Payment card details are generally processed securely by authorised payment providers and are not directly stored by Refurbly.

2. How We Collect Personal Information

We may collect personal information when you:

• Visit or browse our website
• Create a customer account
• Place an order
• Request a product quotation
• Subscribe to marketing communications
• Contact our customer support team
• Submit a return, warranty or repair request
• Participate in a promotion, competition or survey
• Submit a product review
• Communicate with us by email, telephone, live chat or social media
• Interact with our advertisements
• Purchase through a third-party marketplace or sales channel

We may also receive personal information from authorised distributors, couriers, payment providers, marketplaces, service partners and other third parties involved in processing or fulfilling your order.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil orders
• Verify payments and transactions
• Arrange product delivery
• Provide order confirmations and tracking information
• Provide customer service and technical support
• Respond to enquiries and requests
• Manage customer accounts
• Process refunds, returns, repairs and warranty claims
• Prevent fraud, misuse and unauthorised transactions
• Improve our products, website and services
• Personalise your shopping experience
• Maintain internal business and accounting records
• Manage disputes, complaints and legal claims
• Comply with legal and regulatory obligations
• Protect the security and integrity of our systems
• Send marketing communications where permitted

4. Marketing Communications

Where you have subscribed, consented or where otherwise permitted by law, Refurbly may send you newsletters, promotional offers, product updates and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link contained in a marketing email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages such as order confirmations, delivery updates, warranty information or account notifications.

5. Cookies and Similar Technologies

Our website uses cookies, pixels, analytics tools and similar technologies to support website functionality and understand how customers use our services.

Cookies and similar technologies may be used to:

• Remember shopping-cart contents
• Maintain customer sessions
• Remember preferences
• Improve website functionality
• Analyse website traffic and performance
• Measure advertising effectiveness
• Prevent fraud and improve security
• Provide relevant content and advertising

You may disable or restrict cookies through your browser settings. However, disabling cookies may affect certain website features, including shopping-cart and checkout functions.

6. Shopify Platform

Refurbly's online store is hosted through Shopify. Shopify provides the eCommerce platform that enables us to display products, process orders and manage customer transactions.

Personal information submitted through our online store may be stored and processed through Shopify's systems, infrastructure and service providers.

Shopify may independently process certain personal information in accordance with its own privacy practices and legal obligations.

7. Payment Information

Payments are processed through authorised third-party payment providers. Depending on availability, these providers may include:

• Shopify Payments
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay
• Other approved payment providers displayed at checkout

Payment providers may collect and process information required to complete a transaction, perform identity or fraud checks and comply with financial regulations.

Refurbly does not ordinarily receive or store your complete payment-card number.

8. Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, fulfil orders or provide services.

These third parties may include:

• Courier, postal and freight companies
• Warehousing and fulfilment providers
• Authorised distributors and suppliers
• Payment processors and financial institutions
• Website, cloud and technology service providers
• Analytics and advertising providers
• Customer support and communication platforms
• Warranty, repair and technical service partners
• Professional advisers, accountants, insurers and legal representatives
• Government agencies, regulators or law-enforcement authorities
• Third-party marketplaces through which an order was placed

We disclose only the information reasonably required for the relevant purpose.

Refurbly does not sell personal information to third parties.

9. International Disclosure and Storage

Some of our service providers, systems, distributors or technology platforms may be located outside New Zealand.

As a result, your personal information may be stored, accessed or processed in countries outside New Zealand, including Australia and other jurisdictions in which our service providers operate.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are used and that information is handled consistently with applicable New Zealand privacy requirements.

10. Data Security

Refurbly takes reasonable technical, administrative and organisational measures designed to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures may include:

• Secure socket layer encryption
• Secure payment gateways
• Access controls
• Password-protected systems
• Restricted staff access
• Secure cloud infrastructure
• System monitoring
• Software and security updates

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and notify us promptly of any suspected unauthorised account activity.

11. Privacy Breaches

If Refurbly becomes aware of a privacy breach involving personal information, we will assess the breach and take reasonable steps to contain and address it.

Where required under the Privacy Act 2020, we may notify affected individuals and the Office of the Privacy Commissioner.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Provide ongoing customer support
• Manage warranty and return obligations
• Maintain tax, accounting and transaction records
• Resolve disputes and legal claims
• Comply with legal and regulatory requirements

When personal information is no longer required, we may securely delete, anonymise or destroy it, subject to legal record-keeping obligations.

13. Accessing Your Personal Information

You may request access to personal information that Refurbly holds about you.

To protect your privacy and security, we may require reasonable proof of identity before providing access.

We may refuse or limit access where permitted by the Privacy Act 2020, including where providing access would affect another person's privacy or disclose legally protected information.

14. Correcting Your Personal Information

You may ask us to correct personal information that you believe is inaccurate, incomplete or out of date.

Where we do not make a requested correction, you may ask us to attach a statement of correction to the relevant information where required by law.

15. Deleting or Restricting Information

You may request deletion or restriction of certain personal information. We will consider such requests in accordance with applicable law.

We may need to retain some information for legal, accounting, fraud-prevention, warranty, contractual or dispute-resolution purposes.

16. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and password.

Please notify Refurbly promptly if you believe your account has been accessed or used without authorisation.

17. Product Returns and Personal Data

Before returning an electronic product, customers should:

• Back up important data
• Remove personal files
• Sign out of cloud and manufacturer accounts
• Disable device and activation locks
• Remove SIM cards and memory cards
• Remove passwords and PINs
• Perform a factory reset where possible

Refurbly is not responsible for personal information left on a returned device, except where liability cannot lawfully be excluded.

Data stored on returned devices may be accessed or erased where reasonably necessary for testing, repair, refurbishment, warranty assessment or secure processing.

18. Children's Privacy

Our website and services are not directed toward children under 16 years of age.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

19. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Refurbly is not responsible for the privacy practices, security or content of third-party services. You should review the applicable privacy policy before providing personal information to an external website or provider.

20. Social Media

If you interact with Refurbly through social media, the relevant social-media platform may collect and process information in accordance with its own privacy policy.

Information you publish publicly through social media may be visible to Refurbly and other users.

21. Business Customers and Suppliers

We may collect business contact information from company representatives, suppliers, contractors and commercial customers.

This information may be used to manage quotations, orders, supplier relationships, credit arrangements, commercial agreements and business communications.

22. Fraud Prevention and Legal Compliance

We may use and disclose personal information where reasonably necessary to:

• Detect or prevent fraud
• Verify customer identity
• Investigate suspicious transactions
• Protect Refurbly, customers and third parties
• Enforce our website terms and policies
• Respond to lawful requests from authorities
• Comply with court orders and legal obligations

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal obligations or privacy practices.

The current version will be published on our website with the applicable effective date.

24. Privacy Complaints

If you believe Refurbly has breached your privacy or improperly handled your personal information, please contact us with:

• Your full name
• Your contact details
• A description of your concern
• Any relevant order or account information
• The outcome you are seeking

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.

25. Contact Us

26. New Zealand Privacy Rights

Nothing in this Privacy Policy excludes, restricts or modifies any right or protection available under the Privacy Act 2020 or any other applicable New Zealand law.